![]() ![]() HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems Side Bar: Did you perhaps copy your user account data from the old computer to the new computer? I realize the error path is not within you User Account - I'm guessing that "something" is awry in the way the File System is able to interpret the paths to the tools. If necessary, set the newly added / renamed printer as the default.Ī secondary “Scan” printer may be added, that is, the “Do not Delete” driver / printer. NOTE: The name change may take a bit of time (a few minutes), else Restart the computer and log in. In the top box, Edit the name of the printer (For example, remove “Copy 1”) Right-Click on the printer name > Printer Properties > Tab General > Open Control Panel > icon view > Devices and Printers ![]() Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “ (Copy 1)” version of the driver in Devices and Printers. ![]() Select / Answer question “Is print offline?” = YESĪnswering Yes selects the “right doctor” version for these issues. Resource – Choose the right doctor for the jobĬlick the orange Download Now option / box If you have not already done so, consider using the "Offline" doctor to try and sort the issue, including trying to find your printer on the network. Not sure what is going on - this area of the File System is generally protected from access (by Windows). The message is related to the current version (at this writing) of the HP Smart application and the call from that app to the doctor. These people might be scammers trying to steal your information / money. Business PCs, Workstations and Point of Sale Systemsĭo not respond to individuals who include phone numbers or email addresses in public posts.ĭo not respond to individuals who ask you to provide private information in a public Post.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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